At Urmi Creations, we are committed to ensuring that your shopping experience is both convenient and enjoyable. We recognize that there may be instances where you need to return a product, and we've crafted our return policy to streamline this process for you. Please carefully read through our return policy to understand its workings:
1. Eligibility for Returns:
- We accept returns for most products within 30 days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as personalized or customized items, perishables, and digital downloads, may not be eligible for returns. Refer to the product description for specific return eligibility.
2. Initiation of Return:
- To initiate a return, log in to your Urmi Creations account and navigate to the "My Orders" section.
- Choose the order containing the product you wish to return and follow the provided instructions to request a return.
- Provide a brief reason for the return request and attach clear photographs if the product is damaged or defective.
3. Return Process:
- Upon receiving your return request, our team will review it within 2-3 business days.
- If approved, you will receive instructions on how to proceed with the return.
- Depending on the return nature, you may be responsible for shipping the product back to us, or we may arrange for a pickup.
4. Refund or Replacement:
- Once we receive the returned product and verify its condition, we will process your refund or replacement.
- Refunds will be issued to the original payment method.
- Replacements will be dispatched promptly, subject to product availability.
5. Return Fees:
- If the return is due to our error (e.g., wrong or damaged product), we will cover return shipping costs.
- If the return is due to reasons other than our mistake (e.g., change of mind), you may be responsible for return shipping fees.
6. Refund Processing Time:
- Refunds are typically processed within 7-10 business days after receiving the returned product. Note that it may take additional time for the refund to reflect in your account.
- We will keep you informed at every step of the return process via email or your Urmi Creations account.
8. Contact Us:
- For questions or assistance with your return, contact our customer support team through the "Contact Us" section on our website or by emailing email@example.com.
Our aim is to provide you with a seamless and convenient shopping experience. If you encounter any issues with your order or have questions about our return policy, please don't hesitate to reach out. We appreciate your trust in Urmi Creations and look forward to serving you.